What we collect when you ask for a mold assessment, who we hand it to, and how to get it back or deleted.
Mold Free USA (“we”, “us”, “our”) is a nationwide intake and referral service. Call the number on this site or send us a request for a free assessment and you reach our team.
We are not the company that comes to your house. The crew that inspects, contains and removes the mold is an independent local business we route you to by ZIP code — not our employee, not a branch office. That matters here: handing your request to that crew is the main thing we do with your information, and once they have it, their privacy practices govern what happens next.
This policy covers this website, the phone numbers and email addresses published on it, and the assessment forms. It applies wherever you are in the United States.
It does not cover what a local crew does with your information after we route your request, or any other site you reach from a link here. Ask a crew for their own privacy policy before you book work.
Almost everything we hold is something you typed or told us. The assessment form asks for this, and nothing else:
On the phone we take the same details, plus whatever else you tell us in your own words.
We do not ask for and do not want your Social Security number, driver’s licence number, bank or card details, or medical records. Please do not send them. We never take payment on this site — you pay the local crew directly, under their contract with you.
Whether or not you fill anything in, this site and its vendors record:
A cookie is a small file a site stores in your browser. A pixel, or tag, is code that reports an event — a page view, a form submission — to the company that supplied it. We run three kinds:
You can clear or block cookies in your browser settings, though the site may work less well without them. The major analytics providers publish browser opt-outs, and every advertising platform keeps ad settings inside your account with it. The shortest route is Global Privacy Control — section 8.
This is the disclosure that matters most, so it is stated plainly. We pass your request to an independent local company so they can contact you and quote the work. What goes across: your name, your phone number, your email if you gave one, your ZIP code, the room and signs you selected, and what our own review of your photos concluded. The photo files themselves stay with us — see section 10.
Normally that is one crew — the one covering your ZIP. If nobody in the network covers your area, or the first crew cannot take the job, we may pass the request to another. We do not put it out to a list of companies to bid on.
These companies are independent businesses: not our employees, and not vendors working under our instructions. They set their own prices, hold their own licences and insurance, and contract with you directly. Once your details reach them, their privacy practices apply — and that independence is why section 8 treats the hand-off as a sale.
Companies that run parts of the operation on our behalf and may use your information only to do that job: website and file hosting, form and photo storage, email delivery, call tracking and routing, analytics, advertising platforms, and the system we track requests in.
We disclose information where the law requires it — a subpoena, a court order, a lawful request from a government or regulator — and where we reasonably need to in order to investigate fraud, enforce our terms, or protect anyone’s safety.
If the business is sold, merged or reorganised, customer information is one of the assets that would transfer. Whoever receives it is bound by this policy until you are told otherwise.
If you ask us to send your details somewhere else — your insurer, your landlord, a second crew — we will.
Under California law, we sell and share personal information. Nobody pays us for a list — but the legal definition is wider than money, and two things we do fall inside it:
What we do not do: rent, trade or broker contact lists, or hand your details to anyone outside the routing in section 7 for their own marketing.
Do any one of these. You do not need an account and we will not ask you to make one:
The two triggers have different consequences, so say which you want:
We act within fifteen business days, charge nothing, and treat you no differently for asking. An authorised agent may ask for you; we may want proof you gave them permission.
We do not knowingly sell or share the personal information of anyone under sixteen.
There is no box to tick. The consent sits on the submit button of the assessment form, and this is exactly what stands under it:
By submitting this form you agree that Mold Free USA and its local partners may call or text you about it, including autodialed or prerecorded messages. Not required to buy.
What that means in practice:
Photos are why the assessment can be free, so here is the detail on them.
Periods, not adjectives:
Ask us to delete sooner and we will, except where that last line stops us. When a period ends we delete the record or strip out everything that identifies you.
The site is served over HTTPS, so what you type and the photos you upload are encrypted in transit. Access to submitted requests is limited to the people who need it to do their job. We ask every local partner to use your request only to contact you and quote the work — but they are independent businesses and we do not control them, which is why section 8 treats the hand-off as a sale and gives you the way out.
No method of transmission or storage is completely secure, so we cannot promise absolute security. If a breach affects your information, we notify you and the authorities the law names.
This site is for homeowners and renters dealing with a mold problem. It is not directed at children, and we do not knowingly collect personal information from anyone under thirteen. If you believe a child has sent us something, email [email protected] and we delete it. We do not knowingly sell or share the personal information of anyone under sixteen.
State privacy laws differ, and more arrive every year. Where a law gives you a right, we honour it. Where it does not, we usually honour the request anyway rather than make you check which state you live in.
If you are a California resident you have the right to:
One category needs a straight answer. We do not ask for government identifiers, financial account numbers, log-in credentials, health or biometric records, racial or ethnic origin, religious beliefs, union membership, or the contents of your mail and messages. Precise geolocation is the exception: a photo can arrive carrying the coordinates of where it was taken, and that is sensitive personal information under the CPRA. We do not read it, infer anything from it, or disclose it to anyone — the file stays in our own storage (section 10) and is used for nothing but answering the assessment you asked for. Because we neither use nor share it beyond that, a “limit the use of my sensitive personal information” request has nothing to restrict; if you want it gone sooner, ask us to delete the photo and the coordinates go with it.
California’s “Shine the Light” law also lets you ask once a year for a list of personal information we disclosed to third parties for their own direct marketing. We make no disclosures of that kind — the hand-off in section 7 is to answer your request, not to feed someone’s mailing list — and you are welcome to have that in writing.
If you live in a state with a comprehensive consumer privacy law — Colorado, Connecticut, Virginia, Texas, Oregon, Montana, Delaware, Minnesota, Maryland, Nebraska, New Hampshire, New Jersey and a growing list of others — you generally have the right to confirm whether we process your personal information, to access it, to get a portable copy, to correct it, to delete it, and to opt out of targeted advertising, of sale, and of profiling that produces legal or similarly significant effects. We profile nobody: nothing on this site makes an automated decision about you.
If we refuse a request, you may appeal. Reply to our decision, or email us at [email protected], and a different person reviews it. We answer the appeal in writing within forty-five days and, if the answer is still no, tell you how to complain to your state attorney general.
Utah residents may confirm whether we process their personal information, access it, get a portable copy, delete it, and opt out of targeted advertising and of sale. Utah’s law gives no right to correct and no right of appeal — but tell us something we hold is wrong and we fix it.
Email [email protected] or call (866) 227-8190. Say what you want and give the phone number or email address you used, so we can find your request. For anything beyond an opt-out we may need to check the request is really yours — usually by confirming a detail only you and we would know. We use what you give us for that and nothing else.
We answer within forty-five days. If a request is complicated we may take another forty-five and will tell you before we do. There is no charge, unless a request is repetitive or excessive — and then we tell you why before doing anything.
This site links to public guidance from bodies such as the U.S. Environmental Protection Agency and the Centers for Disease Control and Prevention, and you may end up on a local partner’s own website. We do not control those sites and this policy does not cover them. Read their privacy policies.
When we change this policy we update the effective date at the top of the page. If a change materially affects information you already gave us — a new kind of recipient, a new purpose — we say so prominently here, and where the law requires it we ask for your consent again.
Questions about this policy, or about anything we hold on you, reach a person — not a ticket queue.